Chargeback fraud and card not present fraud may seem like a distant, remote threat to many retailers and businesses -- that is, until it happens in your own backyard. Recently, a sports equipment store reported that they fell victim to chargeback fraud when they delivered a $1,000 machine to a customer, as ordered. The customer claimed he never authorized the purchase, and his credit card company reimbursed him in full, leaving the store itself in the hole without payment (and without … [Read more...]

Global e-commerce sales bring in approximately $931,490 every 30 seconds through computer sales and $269,683 through mobile purchases. Despite the wild success of e-commerce, there are dangers out there on the world wide web. One of the scariest for merchants is chargebacks, which can occur for a variety of reasons.  If you're wondering how you can get chargeback protection for your business, you first need to understand why it happens. Here's a list of situations that frequently … [Read more...]

No matter the industry, chargebacks are a serious issue for business owners. In fact, 70% of chargebacks are the result of fraudulent activity. These practices have cost merchants almost $11.2 billion in revenue since 2015. Chargebacks can occur in several ways, but the most common are friendly fraud and true fraud. Friendly fraud occurs when services are rendered and a customer lies about the quality of those services. True fraud occurs when information is stolen either directly from a … [Read more...]

Chargebacks can happen no matter what industry you’re in. In fact, chargebacks may happen in some industries more often than you may think. One of those industries happens to be lodging. That’s right, hotels experience chargebacks as a result of several issues. One of the most common reasons for a hotel chargeback is late presentment. Late presentment occurs when the lodging establishment submits settlement charges more than 30 days after services have been rendered. So if more than … [Read more...]

The start of a new calendar year often brings with it the promise for a fresh slate, a clean start, and a new opportunity to grow. That goes for our personal lives as much as our business lives. By all measures, ecommerce sales are projected to continue growing in 2017, just as they have over the past several years. But now more than ever, customers demand the highest level of protection when using their credit cards to make payments online. In 2014, for instance, 54% of data breaches were … [Read more...]

The world has certainly changed a lot since the advent of the Internet. So much has changed, but few industries have changed more than shopping and retail. According to Statista, in 2015 the typical online shopper spent an average of $78 per order. Although online shopping makes it much easier for consumers to find their items and purchase them, there are still dangers that lurk in the online world. That's why secure payment options are so vital to ecommerce today, both for consumers and … [Read more...]

Despite the fact that 48% of consumers already know which online store they're going to visit before buying a product, many are still having trouble navigating those sites on their phones. Mobile commerce is set to make up approximately 45% of total e-commerce by 2020, but the truth is that satisfaction with mobile shopping isn't where it needs to be. Black Friday and Cyber Monday saw plenty of online and mobile shopping, and the retailers participating heard the same complaints … [Read more...]

Rather than brick and mortar businesses dominating over Black Friday weekend, e-commerce ended up taking the lead. The shift from shopping in a store to online shopping has been increasing over the last few years, and this Black Friday only reinforced that shift.  The pressure is certainly being placed on brick and mortar retailers, as more and more consumers turn to sites like Amazon to complete their holiday shopping. A recent survey by the National Retail Federation revealed that an … [Read more...]

In approximately 12% of credit fraud cases, a website is the initial point of contact. If you want to make sure your website isn't one of those that makes it easy for scammers to target customers, you need to employ excellent secure payment strategies.  Here are a few tips to help you keep your customers and your business safe online for the holiday season.  Payment Card Industry (PCI) Compliance  If your secure payment system isn't PCI compliant, then it's not … [Read more...]